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Terms of Service

Clear, honest policies designed to ensure safety, mutual respect, and unforgettable journeys across Bali.

Last updated: October 11, 2026

01

Booking and confirmation

Bookings can be made through the form on any tour page or directly over WhatsApp.

A booking is confirmed once we acknowledge it by WhatsApp or email.

We recommend booking at least 24 hours ahead so we can guarantee a vehicle and driver.

02

Pricing and payment

Prices shown are per car unless the tour states otherwise, and cover the driver, fuel, and parking.

Entrance fees and activities are excluded unless listed as included.

Payment is normally cash to the driver at the end of the tour. For large groups we may ask for a deposit, agreed in advance.

03

Cancellation

More than 24 hours before the tour: free cancellation, no fee.

Less than 12 hours before the tour: a fee of up to 50% may apply.

No show on the day: the full amount may be charged.

04

Changes to the itinerary

We may adjust the route for weather, traffic, road closures, or safety. Where that happens we will offer the closest equivalent stop.

You are also free to request changes on the day, subject to time and distance, just discuss it with your driver.

05

Insurance and liability

Our vehicles are licensed and insured for passenger transport.

We are not liable for personal injury, loss, or damage to belongings arising from activities operated by third parties such as rafting, ATV, or diving providers.

We strongly recommend that every guest holds their own travel insurance.

06

Guest responsibility

Guests are responsible for their own belongings and for following safety instructions given by the driver or by guides at each attraction.

Please tell us in advance about mobility needs, child seats, or medical considerations so we can prepare.